Nonprofit Operations· Workforce Development· Systems Leadership· Salesforce Training· AI Business Infrastructure· 20 Years in Practice· Nonprofit Operations· Workforce Development· Systems Leadership· Salesforce Training· AI Business Infrastructure· 20 Years in Practice·

Practitioner · Instructor · Builder

Common Interest Solutions

Twenty years building nonprofit infrastructure, developing workforces, and closing the gap between what policy says and what practice demands.

20
Years in the Field
DSW
Candidate · USC
MLS
Legal Studies · AU

At a Glance

Origin
Started in 2006 supporting Hurricane Katrina survivors · American Red Cross
Current Focus
Nonprofit Operations & AI Business Systems
Teaching
Salesforce for Nonprofit Staff
Doctoral Candidate
USC Suzanne Dworak-Peck School of Social Work
Location
Southern California · Available Nationally

"Optimize for Freedom"

About

The work
behind the work

I'm Dominique, founder of Common Interest Solutions. I've been in this work since 2006, when my first job out of undergrad was supporting Hurricane Katrina survivors through the American Red Cross. That's where I learned what the gap between policy and practice actually costs people — and I've spent the twenty years since closing it.

From disaster relief to economic development, from domestic violence services to workforce reentry — I've built inside organizations serving entirely different populations, with entirely different funding structures and missions. What stays constant is the work: building the operational infrastructure that lets programs actually deliver on what they promised.

"The knowledge is in the room. My job is building the system that makes it scale."

My background spans operations leadership, instructional facilitation, Salesforce implementation, and program infrastructure. I've built onboarding systems from scratch, trained frontline staff on CRM tools they were never properly taught, and designed workforce development programs that moved people from unstable to employed.

I'm currently a doctoral candidate (DSW) at USC's Suzanne Dworak-Peck School of Social Work and hold a Master of Legal Studies from American University. I bring both the practitioner depth and the academic rigor — but I lead with what actually works in the room.

Doctoral Candidate, DSW
USC Suzanne Dworak-Peck School of Social Work
Master of Legal Studies
American University
Salesforce · Nonprofit CRM
Implementation, Staff Adoption & Training
Workforce Development
Program Design · Employer Partnerships · Case Management
Instructional Facilitation
Adult Learning · Curriculum Development
In the Field Since 2006
Human Services · Housing · Workforce · Social Impact
Core Expertise

Where twenty years
actually lives

01
Nonprofit Operations & Infrastructure
Building the systems underneath the mission — onboarding, compliance, workflow design, and the infrastructure that keeps programs running when everything else is on fire.
02
Salesforce for Nonprofits
Not theory — implementation. Staff adoption strategy, role-based training, data integrity, and change management across multiple CRM platforms — with deep experience in Salesforce for the teams who use it every day and weren't properly taught how.
03
Workforce Development
Program design, employer partnerships, and case management in high-barrier populations. Moving people from unstable to employed — and building the systems that make it repeatable.
04
Instructional Facilitation
Adult learning, curriculum development, and training design rooted in how people actually retain and apply knowledge — not how institutions prefer to deliver it.
05
AI Voice & Intake Automation
Designing and deploying conversational AI infrastructure for small to mid-size businesses. Built for high-turnover industries that need intelligent, around-the-clock intake and client communication — without the overhead.
06
Leadership & Team Development
Managing teams through collective trauma, tight budgets, and impossible workloads. Developing people in environments where professional development is always the first thing cut.
Work With Me

Built for organizations
doing real work

I work with nonprofits, human services organizations, and small businesses that need someone who has been in the rooms they're describing.

Training
Salesforce Staff Training
Practical, practitioner-built training for nonprofit program staff, operations leaders, and managers navigating CRM adoption. Focused on user adoption, change management, and building sustainable data practices in real-world service environments.
Consulting
Operations Consulting
Workflow design, infrastructure audits, and onboarding system development for nonprofits ready to build what they've been duct-taping together. Twenty years of pattern recognition at your disposal.
Technology
AI Voice & Intake Automation
Done-for-you conversational AI infrastructure for small to mid-size businesses. Intelligent intake, lead capture, and around-the-clock client communication — designed for high-volume industries that can't afford to miss a call or a lead.
Education
Practitioner Courses
Online courses for frontline workers and nonprofit leaders — built from twenty years of direct practice. No theory. What actually happens when you're in the room with someone who needs real help.
Contact

Let's build
something real

Whether you need Salesforce training for your team, operational consulting, AI business infrastructure, or want to bring me in as an instructor — tell me what you're working with.

Location
Southern California · Available Nationally
Serves
Nonprofits · Human Services · Small Business
Ethos
Optimize for Freedom